Terms & Conditions

1Service Hours

• Half Day bookings cover up to 5 hours
• Full Day bookings cover up to 10 hours
• Service start time is based on the agreed booking time

2Overtime Charges

If your trip exceeds the agreed time:

• Additional hours will be billed proportionally
• Extended usage beyond 10 hours may be charged as a full additional day

3Fuel PolicyImportant

• All bookings are fuel-exclusive
• Clients are responsible for fuel used during the trip
• Vehicles must be returned with the same fuel level provided at pickup

4Driver & Service

• All vehicles come with a professional driver
• Driver cost is included in your booking
• Clients may tip drivers at their discretion (optional)

5Out-of-Accra & Multi-Day Trips

For trips outside Accra:

• Clients are responsible for driver accommodation for overnight stays
• OR
• Allons can arrange accommodation at an additional cost

6Payment Terms

We offer flexible payment options:

7Security Deposit

• A deposit may be required to confirm certain bookings
• This will be communicated at the time of booking
• Deposits are refundable subject to compliance with terms

8No Cash Policy

• All payments must be made through official Allons channels
• Do not make payments directly to drivers
• Allons is not responsible for unauthorized payments made outside our system

9Cancellation Policy

• Cancellations within 24 hours of trip start are subject to charges
• Early cancellations may incur administrative fees
• No-shows may be charged up to the full booking amount

10Booking Changes

• Changes to destination, timing, or duration must be communicated in advance
• Additional charges may apply depending on adjustments

11Use of Vehicle

• Vehicles may only be used for agreed routes and purposes
• Any changes must be approved by Allons

12Liability

Allons is committed to safety and reliability. However, we are not liable for:

• Delays caused by traffic or unforeseen events
• Loss of personal belongings

13Customer Responsibility

Clients are expected to:

• Respect vehicle condition
• Follow driver guidance
• Avoid misuse of the vehicle

14Our Promise

At Allons, we are committed to:

• No uncertainty
• No hidden pricing
• Reliable, professional service