Booking & Cancellation Policy
Plans change. We get it. This page explains exactly how our bookings work — what you pay today, when the balance is due, and what happens if you or we need to make a change. No fine print, no surprises.
Life happens. Whenever possible, we'll work with you to reschedule your trip rather than keep your money. That's the kind of company we're building.
How “Book Now, Pay Later” works
Due today
GHS 0 to reserve
Or a 25% deposit to lock in a specific date.
Balance due
Before pickup
Pay the remainder any time before your trip starts.
How to pay
MoMo or card
Always through Allons — never cash to the driver.
Reserving holds your booking while our team confirms vehicle availability. Your trip is fully confirmed once payment (deposit or full) is received. Deposits count toward your total — they're not an extra fee.
Cancelling a private booking
Applies to private charters for individuals, groups, and events.
Cancelling a scheduled seat
Applies to seat bookings on scheduled intercity trips.
Hotels & corporate partners
Guest and staff itineraries change constantly, so partner accounts get more flexibility:
- Up to 24 hours before travelNo charge
- Same-day cancellation50% charge
- No-show100% charge
Partnering with us? Talk to our team about a dedicated account.
If Allons has to cancel
If we ever can't provide your ride — a vehicle breakdown, driver emergency, or operational issue — the choice is yours:
- A full refund
- Reschedule to the next available trip
- Alternative transport arranged by us, where possible
If your plans change
- Tell us about pickup or time changes at least 24 hours before travel.
- We'll always do our best to accommodate — extra distance or hours may adjust the price.
- Rescheduling is free within the windows shown in the tables above.
Weather & events beyond our control
If severe weather, road closures, or other events outside anyone's control affect your trip, we'll work with you to reschedule whenever possible.
Waiting & late arrivals
Private charters
Drivers wait up to 30 minutes after the agreed pickup time. Additional waiting may incur a small fee.
Scheduled trips
Please arrive 15 minutes early. Out of respect for every passenger, scheduled trips depart on time.
Refund timeline
Approved refunds are processed within 5–10 business days via your original payment method.
Questions about a booking?
Talk to a real person — we're happy to help.
Looking for the full legal terms? See our Terms & Conditions.